Shipping policy

How orders ship

All posters are print-on-demand and fulfilled by Gelato through its network of local print partners. Printing locally reduces transit distance for many destinations, but production location is determined by Gelato based on product, capacity, and delivery address. We do not ship from a single warehouse.

Production time

Production begins after order confirmation and payment clearance. Typical production is 2 to 5 business days before dispatch. Framed items, large formats, or peak periods may take longer. Production time is separate from transit time.

Shipping rates

Flat-rate profiles: Shipping is charged at the flat rates shown at checkout for delivery zones configured in the store, covering up to 244 countries and territories subject to carrier and Gelato serviceability.
Rate confirmation: The shipping rate displayed at checkout is the rate you pay. If a destination is not serviceable, checkout will not offer shipping to that address.
Multiple items: Orders containing multiple posters may ship together or in separate packages. You will not be charged additional shipping beyond the checkout total because an order is split.

Estimated transit times after dispatch

Estimates below are business days and start when the carrier receives the package. They are not guarantees. Weather, carrier capacity, customs clearance, and local delivery conditions can extend them.

United States: 3 to 7 business days
Canada: 5 to 10 business days
United Kingdom and European Union: 3 to 8 business days
Australia and New Zealand: 5 to 10 business days
Rest of world: 7 to 20 business days, depending on destination

Your checkout delivery estimate and tracking page are the best order-specific guides. If a product page lists a different estimate, the more specific estimate controls.

Order tracking

When your order ships, we email tracking information where the carrier provides it. Some economy services offer limited or delivery-only scans. Please allow 24 to 48 hours after the shipping email for tracking to update.

Shipping address

Enter a complete address, including apartment, suite, or unit number, and a reachable phone number if your carrier requires one. We are not responsible for delays, failed delivery, or additional charges caused by incomplete or incorrect addresses provided at checkout. Address changes are possible only before production begins; contact thepodiatryvoice@gmail.com immediately with your order number.

International orders, customs, and duties

International shipments may be subject to import duties, taxes, and brokerage fees levied by the destination country. Unless checkout explicitly states that duties and taxes are included, those charges are your responsibility and are not reimbursed by us. Customs inspection can add days to transit. Refusal of a shipment due to unpaid duties is treated as an incorrect-address or refused delivery; see the Refund policy for eligibility.

Delivery issues

Delayed: If tracking has not updated in 10 business days for U.S. orders or 15 business days for international orders, contact us so we can investigate with Gelato and the carrier.
Lost: If the carrier confirms loss, we will replace the item or refund you under the Refund policy.
Damaged on arrival: Photograph the packaging and product and contact us within 30 days of delivery. See the Refund policy for replacement steps.
P.O. boxes and military addresses: Delivery is available only where Gelato's carriers support it. Some large or framed items cannot ship to P.O. boxes. Checkout will indicate if your address cannot be served.

Shipping restrictions

We ship only to addresses that Gelato and its carriers can service. Sanctions, carrier embargoes, or local restrictions may prevent delivery to certain regions. If we cannot fulfill an order due to a shipping restriction, we will cancel and refund that order.